Bring your Companies
Products and Services
Online with Active
Internet's E-commerce
Solutions

E-Commerce

While the benefits of doing business on the Internet are compelling, the design, development, and management of successful E-Commerce systems demand a balance of business, creative and technological expertise. Active Internet has a proven record of developing and integrating large and small scale single and ecommerce solutions. We implement a wide range of programming skills from asp, MS-SQL, php, C and html to implement state of the art solutions for our clients.

How Active Internet implements the core of our e-commerce solutions:

• Product Catalogs
  "Easy and intuitive access to your goods and services..."
• Web design and ease of use
  Or "how do you get the customers to hit the 'BUY' button..."
• Managing Customer Order History
  Or how to "turn first time buyers into repeat customers..."
• Vendor Management Systems
  "Seamless integration without disrupting your business..."
• Web Based Administration
  "We provide permission based company-wide access..."
• Reporting and Statistics
  "Track your promotions and determine which one is working best..." 
  

E-Commerce: Product Solutions
The most vital aspect of a successful e-commerce platform is the display and easy access to your products and services. Studies show that online shoppers will tolerate only a minimal amount of confusion, before abandoning their online purchase in favor of ordering via telephone or worse, turning to an alternate vendor.

Active Internet’s design phlisophy is to provide an attractive professional site with simplicity and ease of use in mind. We want the customer to know where they are, and have easy access to anywhere they want to go.

Our product solutions include these standard features:

• Powerful browse/search capabilities Dynamic, multi-level navigation and categorization Multi-level product-to-category association Custom product features and options
• Dynamically generated charts
• Sale/Clearance/Outlet product flagging
• Related product display and cross-selling modules
• Unlimited options and product levels
• Complex product configuration
• "Wish list functions
• Saved shopping cart data
• Retrieve "lost" shopping cart features
• Multiple languages, currencies, regulations, and taxes

E-Commerce: Customer Order History and Account Management
The key to turning a first-time buyer into a repeat customer is to provide an easy and pleasant experience and a good value. There are few things as frustrating as having to re-enter your personal and shipping information each and every time you place an order. Active Internet designs with the customer experience in mind.We value the customer’s time and that effort will not go unappreciated.

• Automated E-mail notification of order acceptance, and shipping confirmation
• A complete online order history
• Customer loyalty and rewards program reporting
• A complete affiliate program
• Customer gift certificate tracking
• Vendor notification – used for warranty or customer service issues
• Customer account management
• Recipient management
• Gift list management
• Saved shopping cart management

E-Commerce: Vendor Management process
Many companies that start an e-commerce program have existing order management processes in place. The real goal is how to process online orders without disrupting existing systems. Our management options range from simple web-based control panels; to batch order and inventory processing; to real-time order management integration.

• Digital security
  - SSL enabled
  - Encrypted
  - Secure hosting
  - Sales tax
  - Taxable/non-taxable flags at item level
• Product features
  - Featured products
  - Close-out items
  - Related item - cross sell
  - Customer product ratings
• Order management
  - Manage pending and processed orders via web-based control panel
  - Process order
  - Cancel order
  - New order notification – email
  - Order export to a CSV file
• Inventory management
  - Manage all products via our web-based control panel
  - Product catalog uploader – imports inventory from a mapped CSV file
• Customer management
  - Manage customer profiles
  - Location based order routing
  - Multi-tiered pricing
  - Wholesale
  - Retail
  - Member
  - Sale
• Customer service module
  - No client side software needed
  - Customer management screens
  - Order entry management screens
  - Legacy level supply chain integration
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E-Commerce: Administration
Our web based user administration allows access to the product management control interface without requiring client side software. This reduces the workload for for your company.

• Web based control panel –
  - No client side software required. Just login using your browser.
• Tiered company employee access
  - Group level access
  - User level access
• Customer loyalty programs
• Affiliate programs
• Frequent shopper benefits

E-Commerce: Reporting Systems
We provide you with the ability to dynamically, and immediately track and report on activity. Statistical reporting can quickly tell you the degree of success of a particular promotion, a new product line, or service.

Active Internet's Reporting options include.

• Abandoned shopping cart
  - Contents
  - Point of abandonment
• Search box log file
  - # of item specific or category specific queries
  - List of queries with no search results
• Log file export & reporting
  - Order
  - Inventory
  - Activity
• Data tracking –
  - tracking and reporting on customer activity and purchasing patterns